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How We Handle Your Account and Rights

PKBD operates under clear terms so you know exactly where you stand — your account, your data, and your wallet activity are governed by the policies on this page.

Account TermsPrivacy PolicyWallet ConditionsJurisdiction Notice
PKBD How We Handle Your Account and Rights
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about your account terms, a data request, or a dispute about a transaction, our support team handles legal enquiries separately from general account help. Reach out through any of the channels below and mention that your query is policy-related so it routes to the right person.

Live Chat Start a chat from the lobby. For policy questions, type 'legal query' at the opening message so the agent can escalate directly to our compliance desk without delay.
Email Support Send your query to our support email. Include your account username and the nature of your request — data access, account closure, or transaction dispute — so we can respond accurately.
Account Dashboard Log in and head to Account Settings. The 'Help and Policy' section lets you submit a formal request for data review or account history directly from your profile.
HOW WE PROTECT YOU

Data, Security and Account Control

Your account security and personal data are handled with specific controls in place, not vague promises. Here is exactly what we do and how you can act on it.

Data Handling

We collect only what we need to run your account — name, contact details, wallet identifiers, and transaction history. We do not sell or share your data with third parties outside our payment processing chain.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time without affecting your account.

Account Security

Your account uses password authentication plus an OTP sent to your registered mobile number for login and withdrawal requests. If you suspect unauthorised access, change your password and contact support immediately.

Data Requests and Retention

You can request a copy of your account data or ask us to close your account by contacting support with your username. We retain minimum records after closure to handle any outstanding disputes or legal obligations.

Your Rights and Our Policies Answered

Real questions about how our terms work, what your rights are, and how to act on them.

Access and eligibility depend on your local law and the regions we support. It is your responsibility to check whether online casino activity is permitted in your jurisdiction before opening an account.

Log in to your account, go to Account Settings, and use the 'Help and Policy' section to submit a data access request. You can also email support with your username and we will respond within a reasonable timeframe.

We retain the minimum data needed to handle outstanding claims or legal obligations after your account is closed. Non-essential data is deleted according to our retention schedule once those obligations are met.

No. We do not store your bKash, Nagad, or Rocket credentials. We receive only a transaction confirmation from the wallet provider and log the reference number for reconciliation purposes.

Contact support via live chat or email and reference the transaction date and amount. For wallet payments via bKash, Nagad, or Rocket, have your wallet transaction reference ready — it speeds up the review significantly.

Reach out via email or live chat and mark your message as a legal or compliance query. Our support team routes these to the appropriate desk rather than handling them as standard account questions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.